What can Financial Services learn about disruption from other industries?

About the event

“Companies must continually re-visit how they engage with customers. It’s simply not enough to efficiently complete a transaction.”

Retail banking used to be a relatively straightforward business. Banks understood the needs of their customers, they knew who their competitors were, and they operated under predictable levels of regulation.

Customer expectations have transformed virtually every industry. We want the convenience of one click, the power of recommendations and extreme personalization. We desire and expect flexibility and choice. We no longer judge services by industry. Best experiences across the board set our expectations.

Looking beyond traditional partners for collaboration is a keystone of success in a business environment that has both more fluidity and yet more barriers than ever before. It’s imperative that as businesses think about their everyday work, they keep in mind how they can give all customers the best experience.

 Join this session to:

• Learn how Digital ID can help to transform financial services
• Discover how new technologies drive innovation and impact the service delivery
• Explore how Financial Services can learn from the changes and challenges faced in other industries, both for employees and customers
• Develop your knowledge on the key lessons financial services can teach your business, including embracing technological progress, knowing your customer, collaboration, empowering consumers, creating long-term plans, and many more

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