Tuesday 6th Sep 2022 @ BST 14:00 - 15:00
Zoom | UK
Powered by Apex. How can your company learn from other sectors to adapt to the key trends quickly coming into fruition?
The Digital Leadership Forum is a membership community of innovative digital leaders from world leading brands. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.
“Companies must continually re-visit how they engage with customers. It’s simply not enough to efficiently complete a transaction.”
Retail banking used to be a relatively straightforward business. Banks understood the needs of their customers, they knew who their competitors were, and they operated under predictable levels of regulation.
Customer expectations have transformed virtually every industry. We want the convenience of one click, the power of recommendations and extreme personalization. We desire and expect flexibility and choice. We no longer judge services by industry. Best experiences across the board set our expectations.
Looking beyond traditional partners for collaboration is a keystone of success in a business environment that has both more fluidity and yet more barriers than ever before. It’s imperative that as businesses think about their everyday work, they keep in mind how they can give all customers the best experience.
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