The Digital Customer Experience: Strategies for Success

As the Head of our Digital Innovation program in the UK, Rob shares our approach to innovation and delivers bespoke engagements with customers. Rob has worked in innovation, insights, and strategy for 15 years. He has experience in corporate innovation, as Head of Innovation at Samsung Europe, and in the consulting space launching new products and services for global brands.

Abdul leads the digital and customer experience function at E.ON’s new challenger brand in the UK – E.ON Next. With extensive digital experience, Abdul has been involved in leading digital strategy, transformation, and growth at global brands, most recently with Cisco and Subway, as well as driving innovation at several start-ups both nationally and internationally. At E.ON Next Abdul is currently building a new digital-first product and CX team tasked with disrupting and revolutionising the energy space. His focus is on high performance, innovative ways of working and culture building. He regularly shares his expertise through webinars, conferences and thought leadership pieces as well as coaching upcoming digital leaders.

Experienced Management Consultant with a unique skillset in end-to-end delivery of Digital Marketing projects.

• Strategy: Industry trend analysis, strategy definition
• Requirements Gathering: Business and Functional Requirements definition
• Solution Design: Process mapping, Customer Journeys, Wireframing and UX, Sol. Architecture support
• Technical Delivery: Define and oversee Product delivery via Agile methodology, Scrum Master, and Product Management
• Business Readiness: UAT, end-user training and documentation
• Operational Support: Change Management, Project Management