The Digital Customer Experience: Strategies for Success

Thursday 8th Jun 2023 @ 10:00 - 11:00

Online | UK

Learn about the future of customer experience technologies.

Register Agenda

About the event

In today’s competitive landscape, delivering exceptional customer experience is crucial for business success. During this session, you’ll gain insights into the latest trends, best practices and innovative solutions. With a focus on real-world implementation, you’ll learn how to access deeper insights to drive customer loyalty and create a seamless customer journey. Our panel will share their expertise and demonstrate where creating a customer-centric culture is most effective. Don’t miss this opportunity to learn from the best and elevate your organisation’s CX strategy.

Join this session to:

  • Learn how to utilise business-critical customer feedback to keep your strategy relevant
  • Explore which technologies are making the biggest impact in revolutionising CX
  • Discover case studies on leading brands that effectively incorporate personalised marketing
  • Hear how E.ON Next is creating a customer-centric culture to drive customer success
  • Ask an expert from Amazon Web Services about how bespoke customer engagement is critical

Join this session to:

Event Speakers

Robert Hodges

Head of Innovation Programs

Amazon Web Services

Abdul Khaled

Head of Digital, Customer Experience & Digital Products

E.ON Next

Lyeanne Beckford-Jones

Managing Consultant


What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from some of the world’s leading organisations including HSBC, GSK, BT, BDO, Pinsent Masons, Freshfields, G4S and many more

We run sessions for our members online and face-to-face on Digital Marketing; Analytics and Automation; Digital Customer Experience, Agility; Metaverse, ChatGPT and Generative AI; Data Ethics.