In October 2021, we held an online session on Reimagining Digital Customer Experiences.
During this session we explored the importance of bridging the gap between social media and customer care. And how this can develop into deepening customer connections, drive business growth, and optimise workforce experience to see positive results.
Hear from Hootsuite discuss the benefits of combining customer engagement with customer care and more.
Watch the presentation below:
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The Digital Leadership Forum is a membership community of innovative digital leaders from some of the world’s leading organisations including Unilever, Intel, Pfizer, Dell Technologies, BT, GSK and Baker McKenzie.
Take a deep dive to understand what really matters to your business through a programme of cutting-edge insights and engage with industry experts from some of the world’s leading organisations to make the best strategic decisions to innovate, learn and grow in the age of AI.