The Digital Customer Refresh

Wednesday 5th Oct 2022 @ BST 9:30 - 11:00

Zoom | UK

How can you master your digital customer experiences? 

Member Registration Apply for a Guest Pass

What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from world leading brands. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

  • How can you best overcome obstacles to digital customer care?
  • How can you develop a flexible, scalable and cost effective digital operating model to engage with digital customers?
  • Customer lives are digital but is your customer care still analog?
  • How can you better digitise customer journeys?

Digital customers move rapidly from one digital channel to another. They love highly personalised, fast and inspiring experiences.

Join this Digital Customer Refresh session to explore how you can best embrace new operating models to help transform the experiences of your digital customers.

Hear and see how you can go from providing ‘good’  to ‘outstanding’ digital customer service which everyone talks about. Discuss the challenges you are facing and get answers in real-time.  It’s time for a digital customer refresh. Gain actionable insights live from industry leading experts.

Secure your place today.


Tom Parsley

Managing Consultant

Credera UK

Jonno Evans


Project Vellir

Gemma Joyce

Head of Content